Return or exchange an item
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
- Returned items have to be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if they are despatched within 14 days of delivery unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Consumable orders to mainland UK are £2.50 under £20.00 and £4.50 for all orders over £20.00.
You can see the exact delivery cost when the items are put into the basket.
Local collection can be arranged and local delivery within 1 mile of ST5 8AB.
All prices are subject to VAT at 20%